We want you to be completely satisfied with NovelEngine. If you find that the software does not meet your writing needs or hardware requirements, you may request a full refund within 14 days of purchase.
To initiate a refund, please contact us at support@novelengine.app with your order number and receipt email, or submit a request directly through your Lemon Squeezy customer receipt portal.
Refunds are processed promptly by Lemon Squeezy to your original payment method. Depending on your financial institution, funds typically reflect in your account within 3 to 7 business days.